Discover the Future of Retail Technology

Caesars Palace, Las Vegas

Where retail, technology and possibility intersect. Access training, discover innovative tools, and connect with the tech community.
August 20 – 22, 2018
Las Vegas, NV
Caesars Palace

The 8th Annual Retail Realm Partner & User Conference

Now in its 8th year, the Retail Realm Partner & User Conference is a global retail technology event that spotlights the latest Microsoft solutions, software developments and innovations, trends and insights, and supportive platforms for small businesses to large-scale enterprises in the retail sector. The event has grown year over year, giving solution providers, resellers and retailers a unique and insider’s view into what’s next for Retail technology.

Focus on Retail & POS Technologies

It’s the only event in the world focused specifically and holistically on the retail tech ecosystem — solutions for software, hardware, eCommmerce, business intelligence, payment processing, mobility and more that integrate with and around Microsoft Dynamics Retail solutions and point-of-sale products, like Retail Management Hero (RMH).

Connect with Industry Decision-Makers

Built into the conference are several social and networking opportunities for solution providers to meet face-to-face with partners, resellers and retailers. The event is unique in that it caters to both the reseller and VAR/ISV channels while also connecting them to retailers — small and large — in all different verticals and markets.

Learn from Industry Leaders & Experts

Meet and learn from retail industry leaders, experts, executives and key business decision-makers. This show historically attracts everybody from Microsoft Dynamics and RMH Partners & Resellers, to VARs and ISVs, to Retail Customers and Prospects, to National Brands, Press and Social Influencers.

More Technology Options, New Retail Possibilities

Open to all solution providers, developers, vendors and retailers worldwide.

2018 Official Agenda

Day 1 – Monday, August 20, 2018

11:00am – 12:00pm

RMH Distributors Meeting (Distributors ONLY)

Consul Boardroom

12:00pm – 04:30pm

Exhibitor Hall Setup

02:00pm – 04:00pm

Registration & Badge Pickup

02:00pm – 04:00pm

RMH State of the Union & Open Discussion (Available to all RMH Partners)

Consul Boardroom; Sponsored by Vantiv

05:00pm – 06:30pm

Microsoft Executive Summit

Pre-conference updates

Track Groups

Day 2 – Tuesday, August 21, 2018

07:30am – 08:30pm

Registration & Badge Pick Up

07:30am – 08:30am


08:30am -10:30am

Microsoft Dynamics 365 for Retail – Progress in Last 12 months, Strategy Update and Roadmap

Microsoft – Balaji Balasubramanian; Main Hall Roman I-II

11:00 am – 11:55am

Deep Dive – What’s New in
Dynamics 365 Retail Microsoft

Multi-Store Functionality
RMH Central

12:00pm – 12:50pm


01:00pm – 01:55pm

Round Table with Microsoft

RMH Extensibility Workshop

02:00pm – 02:55pm

Moderated Microsoft D365 Forum
Sponsored by Vantiv

03:00pm – 3:15pm

Coffee Break

03:30pm – 04:15pm

Payment for Enterprise – Moderated Forum
Sponsored by Vantiv

RMH Management Reporting with Power BI
Falcons Nest


04:15pm – 05:10pm

Microsoft Licensing

Traffic Counts, so do your customers!

Building Your Long-Term Payment Strategy Shift4

05:10pm – 05:55pm

Vertical Session

Reseller’s Guide to Recurring Revenue

The Power of RMH Extensions
FS Automation​

06:00pm – 07:00pm

Exhibitor Social
Exhibit Hall – Sponsored by Vantiv

Day 3 – Wednesday, August 22, 2018

07:30am – 08:30am


08:30am -10:30am

The Changing Landscape of the Customer Experience; Greg Buzek, President at IHL Group and Donor Trustee of Retail Orphan Initiative

Caesars Entertainment; Main Hall- Roman I & II​

11:00 am – 11:55am

Extensibility in Dynamics 365

Creating Successful Customer Stories
Cori Linder

12:00pm – 12:50pm



01:00pm – 01:55pm

Deep Dive on Dynamics 365 for Retail

Payment Forum 
Sponsored by Vantiv

02:00pm – 02:55pm

Microsoft Stack – leveraging Microsoft for your business

Order Processing and Pricing
Retail Realm

03:00pm – 3:15pm

Coffee Break

03:30pm – 04:15pm

RR MAX – Extensions for Dynamics
Retail Realm

Central Beta & Product Launch
RMH Team

04:30pm – 05:30pm

Champagne Charity Auction  – Exhibit Hall
Sponsored by Retail Realm & RMH

Dedicated to the Retail Industry

Deep experience and knowledge across multiple sectors of the Retail industry.

Retail insight

This event’s content is designed to speak directly to companies and customers in the retail space about available solutions and integrations, emerging industry innovations and trends, and also Microsoft’s involvement in and commitment towards providing retail-centric technological solutions.

Attendee breakdown

Customer, Retailer
Partner, Reseller

Show content

Be a part of the action

Forge and strengthen partnerships. Generate new leads. Connect with hundreds of attendees—from business decision-makers to retail experts.

Emerging industry innovations, trends and insight within Retail Technology

Variety of sessions including omni channel store capabilities.

Ticket Packages Session info


More Technology Options, New Retail Possibilites

Aug 20-22 2018
Las Vegas, NV, United States

Full Attendee Pass- July Price

Access to keynotes, expo hall and social events

Promo Code


Exhibitors & Sponsors

The conference’s Expo Hall houses the latest innovations and product showcases from leading solution providers, enabling attendees to meet and directly talk with owners, developers and sales/marketing professionals. Browse the exhibits and see product demos!

Thank you to our key conference sponsors and exhibitors!

Platinum Sponsor

Partners & Clients;Sponsors

Our amazing partner channel

Attracting audiences from the United States, Canada, Latin America, Asia Pacific, South Africa, the Middle East, and Europe, the Retail Realm Partner & User Conference continues to stay on top of an ever-changing retail industry, always providing educational and networking opportunities regarding the most innovative technologies.

Gold Exhibitors


Silver Exhibitors



2018 RR Conference News

Key dates

May 1st, 2018

Early bird registration DEADLINE. Click here to see ticket package

July 1st, 2018

Special hotel discount DEADLINE. Click here to book a room at Caesars Palace